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On the Faculty Technology Resources page, you will find links to important information and IT resources for faculty at ÌÒñ«ÉçÇø.

Review the New Faculty Checklist for important steps needed for account activation, access to systems, familiarizing policies, and more.

1. Use the online directory to find information such as your ÌÒñ«ÉçÇø username and email address
2. Activate your ÌÒñ«ÉçÇø account and set up your password, go to
3. Activate your account and download the Duo Mobile app, by going to Duo Multifactor Device Enrollment portal
4. Access for information about your courses, grade rosters, benefits, etc.
5. Access your account.
6. Access your Brightspace LMS account.
   Note: You must be assigned a course in order to login.
7. Access your student success platform.
   Note: Faculty members are automatically granted access to OnTrack once they are assigned to a course.
8. Access your account to add files and accomplishments to your portfolio.
9. Register to receive time-sensitive emergency notifications via telephone (cellular or landline), email and text messaging.
10. Access to the PACE-WIFI Network by visiting Configuring Wireless.
11. Subscribe to our , to obtain important IT-related updates and information.
12. ÌÒñ«ÉçÇø students are responsible for reading and abiding by the University’s Appropriate Use Policy for Information Technology
13. Learn about Information Technology Services a variety of services and resources

Academic Technologies
The Office of Academic Technologies serves the ÌÒñ«ÉçÇø community by integrating and supporting various instructional technologies for teaching and learning. The staff educates faculty and students about the effective use of these technologies, including learning management systems, web conferencing, lecture capture software and electronic portfolios.

Document Services
Get all your printing needs such as University letterhead, memos, business cards, in addition to high quality print and digital solutions

Educational Media Services
The Educational Media Centers (EMC) provide audio/visual services and media support throughout the university. This includes assisting the faculty and students in their academic endeavors.

IT Training
Information Technology User Services department provides instructor-led training on key technologies being used at ÌÒñ«ÉçÇø. Many courses are offered during work hours that are free of charge and open to all employees. To register for a technology related course offered by the Information Technology Services Department please refer to the Training page and complete the on-line Central registration form.

ITS Computer Labs
The Tech Zone and Computer Resource Center (CRC) provides open-access computer labs for anyone with an active ÌÒñ«ÉçÇø account. Lab software offerings include many popular word processing, spreadsheet, desktop publishing, graphics software and other packages as well as course-specific offerings for the Mac, PC, and for .

ITS Help Desk
ITS representatives are available by phone, email, and live chat to assist you with any technology related questions or concerns. ITS provides remote, onsite and walk-in service for hardware and software issues for ÌÒñ«ÉçÇø owned equipment. You can contact the ITS Help Desk through the following mediums:

• Web:
• Phone: (914) 773-3333
• Email: pacehelpdesk@pace.edu

Note: The Walk-in Center is located inside the Tech Zone and Computer Resource Center on either the New York or Pleasantville campus. We strongly recommend that you call the ITS Help Desk first for assistance, or if you need to make a walk-in appointment with a technician.

Digital Toolkit
The Digital Toolkit is a collection of self-help guides, tutorials, and resources geared to help students and faculty at ÌÒñ«ÉçÇø. The toolkit includes software and tools supported by ITS. It is a one-stop shop for self-service help, frequently asked questions, and troubleshooting.

Duo Multifactor Authentication (MFA)
ÌÒñ«ÉçÇø uses Duo Multifactor Authentication (MFA) to access MFA-protected systems or services, for example portal.pace.edu. Duo MFA is second layer of security. When logging into these systems, you will be prompted to enter your ÌÒñ«ÉçÇø username and password, plus an additional 6-digit passcode. The passcode can be retrieved from the Duo Mobile app installed on a secondary device in your possession (e.g. smartphone or tablet).

The Duo Mobile app is free and will work with any Apple, Android, or Windows mobile device. You will be able to download the app from your device’s app store during the setup process.

Resources:

• Duo MFA Intro Article and List of Protected Systems
• Duo Self-Enrollment Portal

General IT Security Guidelines
Identity thieves are constantly trying new ways to compromise your devices and to steal your personal information. Phishing schemes have increased significantly and are getting more sophisticated. Users need to be extra vigilant when checking email or going online. The steps below can also help you stay more secure.

• Make sure you have the latest patches and antivirus updates on your computer and other mobile devices; including smartphones, tablets, and laptops.
• Never give anyone your username, password, or any other personal info.
• Do not open emails, attachments, or links from unknown sources.
• Do not visit untrusted websites; this will reduce any chances of your computer or device getting infected with malware.
• Physical security of your devices is also important; make sure you enable password PINs on your devices, in case they are ever lost or stolen.

Common Scams To Protect Against:

Be alert of the below scams that may originate from emails, text messages, phone calls, or social media.

• Fake requests to update payroll bank information
• Fake Job Opportunities
• Communication threatening action and/or demanding payment
• Requests to provide Duo passcodes
• Requests for you to purchase gift cards
• Fake retail notifications, such as communication appearing to originate from Amazon
• Requests for sensitive data
• Fake news attempting to generate an emotional response

Get more information about spam or phishing schemes by going to SPAM alert and subscribe to our , which will also provide you with additional important IT-related updates.

Guest Accounts
Request access for visiting faculty, students, temporary staff or contractors.

IT Discounts
ITS offers Higher Education discount programs for Dell and Apple computers. In addition, many popular software programs are available at educational discounts.

View a list of all current outages, as well as scheduled and recurring maintenance which may affect access to ÌÒñ«ÉçÇø systems and related applications. You can also subscribe to our from this page to receive our IT-related updates directly via your ÌÒñ«ÉçÇø student email account.

The IT knowledge base is where you will find useful how-to articles with step-by-step instructions and information on a range of ÌÒñ«ÉçÇø systems, resources and FAQ.

Obtain important IT related announcements and subscribe to the ITNotices-L email list to receive them in your inbox.

New Employee Orientation
Get an overview of the benefit options available to full-time employees of ÌÒñ«ÉçÇø.

ÌÒñ«ÉçÇø Mobile
The ÌÒñ«ÉçÇø Mobile app brings campus to your fingertips and enables you to connect with the ÌÒñ«ÉçÇø community. Stay on top of your events and get notified of important dates, deadlines & security announcements.

Service Catalog
Looking for a particular service? Search through the ITS catalog for system access, services, and offerings.

Supported Hardware and Supported Applications
ITS Client Support Office is a certified repair service center for ÌÒñ«ÉçÇø-owned Dell and Apple computers. Review which ÌÒñ«ÉçÇø system versions are supported and recommendations for hardware/software.

VPN and Remote Desktop
Staff can access their ÌÒñ«ÉçÇø desktop computer from another computer off-campus such as your home. ÌÒñ«ÉçÇø's Virtual Private Network (VPN) software and Remote Desktop will allow you to remotely access your computer files and programs, email and calendar, and other network resources while not having to physically be sitting at your office computer.

Web and Video Conferencing
Educational Media Centers operate videoconferencing facilities at One ÌÒñ«ÉçÇø Plaza, the Graduate Center and Pleasantville and can assist you with the identification of an appropriate tool to conduct remote meetings, presentations and receive remote presentations such as guest lecturers.

Wireless Access
Visit this page to learn how to register and connect your mobile device to the ÌÒñ«ÉçÇø Wireless network.